Hotel Consultant
With over 15 years of experience in the hospitality industry, overseeing our family's hotel in the Scottish Borders has been a source of pride, earning us numerous accolades and receiving countless five-star reviews. I am excited about the chance to impart my knowledge and passion with you.
My proficiency lies in enhancing guest satisfaction, bolstering employee retention, and upholding legal standards in the hotel sector, all while cultivating a lively and welcoming atmosphere.
In addition to my credentials in hospitality and leadership, I am also trained in mental health, which allows me to approach all aspects of my work with care and compassion, especially in this challenging industry.
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Let's work together to elevate your establishment's success with finesse and flair!
Services include
Strategic Consultancy | Team Building | Staff Training | Crafting Marketing Strategies | Website Design | Social Media Marketing | Project Consulting | Brand Establishment | Audits | Budgets | Reviewing Customer Journeys | Workshops | Events | Studies on Feasibility | Public Relations
First steps the hardest...
Upon being assigned to a consulting project, I begin by conducting a thorough strategic evaluation of your current operations to understand your business approach. Together, we will devise a plan of action to implement the required changes.
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To start, I will suggest components that we can implement to make sure that everything is operating at its best, including your product and service, customer experience, marketing, sales strategy, and team morale - all of which affect your productivity and revenue growth.
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I will also examine expenses and explore ways to effectively manage costs and enhance profit margins. Focusing on these elements will help increase profits, provide a memorable experience for your guests, and leave them eager to return and refer others to your establishment!
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In addition to providing strategic consulting, I provide employee training, event management, develop organizational structures, and conduct workshops.
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During the entire process, I will closely collaborate with you to guarantee that the changes are executed in a smooth, enjoyable, and stress-free manner, leaving a long-lasting impact.